Cesar Portillo, Technology Coordinator

Technology Plan

The District has implemented Help Desk Technology, an electronic email system and process for submitting technology assistance and equipment requests that will expedite customer service while enabling the District to monitor and track requests for multiple purposes.

The process for submitting your technology requests is as follows:

In a standard email, email your request to support@asjusd.freshdesk.com. The request will be received by the Technology Manager. In your email please include as many details as possible:

• Your name and location(Room#)

• The equipment type and model number

• The requested service

• The priority level for resolve-low or high

• Estimated date you need the request resolved or completed by

Within a few minutes of sending your email request, you will receive an email receipt confirmation from ASJUSD Tech Support with a reference number.

If you have any questions about the request process or managing your account, please email support@asjusd.org.